Shipping Policy

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At The Leatherist, we offer multiple shipping options to provide customers with flexibility based on their delivery needs and destination. This Shipping Policy explains our shipping methods, delivery estimates, shipping charges, shipping zones, tracking, customs, and other important shipping information.

1. Order Processing Time

Orders are generally processed and prepared for shipment within 5–7 business days after payment has been successfully received.

Custom-made, personalized, or specially requested items may require additional processing time depending on the nature and requirements of the order.

Business days do not include weekends or public holidays.

Once your order has completed processing and has been handed over to the shipping carrier, the selected shipping method’s estimated transit time will begin.

2. Shipping Zones

We currently ship to customers in the following geographic zones:

Shipping availability may vary for certain countries or locations due to carrier availability, local regulations, customs requirements, or other restrictions.

3. Shipping Methods & Rates

The Leatherist offers the following shipping options:

Free shipping is available only for orders over $199 shipped to the United States.

Free Shipping is not currently available for Europe, Asia, or Rest of World destinations.

The free shipping option uses the Economy Shipping service with an estimated transit time of 20–25 days after dispatch.

4. Estimated Shipping Times

Estimated shipping transit times are as follows:

• Economy Shipping: Estimated transit time: 20–25 days after dispatch
• Standard Shipping: Estimated transit time: 10–15 days after dispatch
• Express Shipping: Estimated transit time: 5–8 days after dispatch

These are estimated shipping transit times and begin after your order has completed processing and has been dispatched.

Therefore, the total time from placing an order to delivery may include both: Order Processing Time + Shipping Transit Time.

For example, an order using Express Shipping may require approximately 5–7 business days for processing, followed by an estimated 5–8 days in transit.

Delivery times are estimates and are not guaranteed delivery dates.

5. Shipping Charges

The applicable shipping charge is determined by the destination and shipping method selected during checkout.

The shipping cost applicable to your order will be displayed before you complete your purchase.

For United States orders:

• Orders above $199 qualify for Free Economy Shipping.
• Economy Shipping is $15.00 for orders that do not qualify for free shipping.
• Standard Shipping is $25.00.
• Express Shipping is $45.00.

For international destinations, shipping charges vary according to the applicable shipping zone and selected shipping method as shown in the table above.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

You can use the tracking number to monitor the progress of your shipment through the applicable shipping carrier.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

If you have not received tracking information within the expected timeframe, please contact our customer service team with your order number.

7. Delivery Delays

Although we work to meet the estimated delivery times stated above, delays may occasionally occur due to circumstances outside our reasonable control, including customs clearance, shipping carrier delays, severe weather, public holidays, transportation disruptions, incorrect shipping information, remote-area delivery, high shipping volumes, government restrictions, customs inspections, or other unforeseen circumstances.

A delay caused by a shipping carrier or customs authority does not automatically qualify an order for cancellation or refund.

If your shipment is significantly delayed, please contact us with your order number and tracking information, and we will assist you where possible.

8. Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, customs duties, import taxes, VAT, brokerage fees, and other destination-country charges are the responsibility of the customer.

These charges are determined by the relevant authorities in the destination country and are outside the control of The Leatherist.

The Leatherist does not guarantee or control the amount of customs duties or taxes that may be charged.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully verify your full name, street address, apartment/unit number, city, state/province, ZIP/postal code, country, and phone number.

If an order cannot be delivered or is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

10. Failed or Missed Delivery

If the shipping carrier attempts delivery but the package cannot be delivered because the recipient is unavailable, the address is incorrect, customs requirements are not completed, or the recipient does not respond to the carrier, the package may be returned to the sender.

Any additional shipping costs resulting from a failed delivery caused by incorrect customer information, refusal of delivery, failure to respond to customs requests, or other circumstances attributable to the customer may be the customer’s responsibility.

11. Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged shipments, please provide:

• Order number
• Photographs of the product
• Photographs of the outer shipping package
• Photographs of the shipping label
• Photographs showing the damage

We may request additional information or documentation to assist with a carrier investigation or resolution.

12. Order Changes & Cancellations

If you need to change your shipping address or request an order cancellation, please contact us as soon as possible after placing your order.

Once an order has entered production, been prepared for shipment, or has been handed over to the shipping carrier, changes or cancellations may no longer be possible.

For complete information regarding cancellations, returns, exchanges, and refunds, please refer to our Refund & Exchange Policy.

13. Custom & Personalized Orders

Custom-made, personalized, or specially requested products may require additional processing time.

Because these products are made according to specific customer requirements, their processing time may differ from standard products.

Any additional processing or shipping information applicable to a custom order will be communicated to the customer where appropriate.

14. Delivery Date Disclaimer

All shipping and delivery times displayed on our website are estimated timeframes only.

Selecting Express Shipping means your order receives the applicable express shipping service after dispatch; it does not guarantee delivery on a specific calendar date.

The Leatherist cannot guarantee delivery by a specific date when delays occur due to carriers, customs, weather, government authorities, or other circumstances outside our reasonable control.

If you have a specific deadline or event date, we recommend contacting us before placing your order so we can advise you regarding the applicable processing and shipping timeframe.

15. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

When contacting us about an order, please include your order number and, if applicable, your tracking number, so that we can assist you efficiently.