Refund & Exchange Policy

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At The Leatherist, we want you to be satisfied with your purchase. If you receive an item that is defective, damaged, incorrect, or you simply need a different size or color, please review the policy below before requesting a return or exchange.

1. Return & Exchange Period

We offer a 30-day return or exchange period starting from the date your order is delivered.

To be eligible, you must contact us within 30 days of delivery and receive return approval before sending the item back.

2. Eligibility for Returns & Exchanges

Items may be eligible for a return or exchange when they are:

• Unused and unworn
• Unwashed
• Unaltered or modified
• In their original condition
• Returned with original tags, where applicable
• Returned with original packaging, where applicable

Items that do not meet these conditions may be rejected and returned to the customer.

3. Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide:

• Order Details: Your order number
• Issue Description: A detailed description of the issue
• Product Proof: Clear photographs of the item and the issue
• Packaging Proof: Photographs of the packaging, if the item arrived damaged

After reviewing the information, we will provide the appropriate return or replacement instructions.

4. Custom or Personalized Items

Custom-made, personalized, or specially altered items are generally final sale and are not eligible for return or exchange due to a change of mind, size preference, or personal preference.

However, custom or personalized items may be eligible for a return, replacement, or refund if the item is defective, damaged, or incorrectly made due to an error on our part.

5. How to Request a Return or Exchange

To request a return or exchange, please contact us within 30 days of delivery at: hello@theleatherist.com

Please include:

• Order number
• Customer name
• Item name
• Reason for the return or exchange
• Clear photographs when requested

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send an item back without receiving return approval and return instructions from The Leatherist. Returns sent without prior authorization may not be accepted.

6. Return Shipping Costs

Return Due to Our Error: If the return is required because we sent the wrong product, the wrong size due to our fulfillment error, a defective item, or a damaged item caused before or during shipment, we will provide appropriate instructions regarding return shipping and, where applicable, cover the reasonable return shipping cost.

Return Due to Size or Personal Preference: If you are returning an item because of incorrect size selection, change of mind, personal preference, color preference, or any other reason unrelated to an error or defect on our part, the customer is responsible for the applicable return shipping cost. If an exchange is requested, the customer may also be responsible for the reshipment cost.

7. Original Shipping Charges & Fees

Original shipping charges are refundable only when the return is required because of an error attributable to The Leatherist or because the item arrived defective or damaged.

Shipping charges associated with a return due to customer preference, sizing, or change of mind are non-refundable.

Customs duties, import taxes, brokerage charges, and other local government fees, where applicable, are non-refundable.

8. Refund Process & Timeline

Once your returned item is received, our team will inspect it to confirm that it meets the eligibility requirements of this policy.

If the return is approved:

• We will initiate the refund process within 5–10 business days after receiving and inspecting the returned item.
• The refund will be issued to the original payment method used to place the order.
• The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

A return that does not meet the eligibility requirements may be rejected.

9. Exchanges

We accept eligible requests for size or color exchanges within 30 days of delivery, subject to product availability.

Please note:

• Exchanges are subject to availability.
• Items must meet the return/exchange eligibility requirements.
• Customers requesting an exchange due to size or personal preference are responsible for applicable return shipping costs and any applicable reshipment costs.
• Color appearance may vary slightly depending on your device, monitor, screen settings, and lighting conditions.

If the requested replacement item is unavailable, we may offer an alternative solution where applicable.

10. Sale & Promotional Items

Unless otherwise stated on the product page or at the time of purchase, sale and promotional items remain subject to the same return and exchange requirements described in this policy.

11. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Custom-made or personalized items, except where defective, damaged, or incorrectly made due to our error
• Items that have been worn, washed, altered, modified, or damaged after delivery
• Items returned without required tags or original packaging where applicable
• Items returned outside the applicable 30-day return period
• Items that do not meet the conditions specified in this policy

12. Important Return Instructions

Customers must contact The Leatherist before sending any return.

Please do not send returns to an address shown on a shipping label, package, invoice, or other document unless our customer service team has specifically provided that address for your approved return.

13. Contact Us

If you have questions regarding a return, exchange, or refund, please contact us:

When contacting us about an order, please include your order number so that we can assist you more efficiently.